Information we collect
When you place an order, VANO collects the contact and delivery information you provide, such as your name, phone number, email address, governorate, city, street address, optional address details, and order notes. We also retain product, pricing, discount, shipping, payment-method, and order-status records associated with the purchase.
How information is used
Information is used to validate and fulfill orders, arrange delivery, provide customer support, prevent misuse, maintain transaction records, and operate and protect the store.
Service providers
VANO may use infrastructure, hosting, database, media, delivery, communication, and payment service providers where needed to operate the store. They receive information only as required for the relevant service.
Retention and security
Order and support information is retained as reasonably needed for store operations, recordkeeping, dispute handling, and applicable obligations. VANO uses access controls and server-side protections designed to limit unauthorized access, although no online system can guarantee absolute security.
Your questions
Contact VANO customer support with privacy questions or requests relating to information you provided.